Virgin Media left thousands of customers without internet during what they claimed was a & # 39; very short & # 39; steering was on Monday night – with some people still not having problems this morning.
The national exit started just before 5pm BST, according to data from Downdetector website, which monitored online outages and had 30,553 reports over 5.26pm.
Stops continued in the early hours of today, with thousands of customers reporting that their internet failed every hour on Downdetector.
On Tuesday morning, some people still complain about connectivity issues, and it's unclear if the issues are fully resolved. At 6.43am, there were 553 reports of people having problems.
It is eight hours ago that the Virgin Media account posted an update on Twitter.
More than three-quarters of the 78 percent, 78 percent, reported problems with their cable connection – with some complaining that their Virgin Media Internet had recently cut the period.
Some 19 percent reported that their mobile internet was down as well.
Problems were reported in cities and towns in the United Kingdom, including Birmingham, Nottingham, Glasgow, London, Manchester, Bristol, Southampton, Eastleigh and Liverpool. Pictured, a live card on Downdetector website at 6pm
Virgin Media tweeted at 10.08am letting its frustrated customers know that technicians were working on a solution, but knew the problem was not caused by increased use as a & # 39; lack of capacity & # 39;
Instead, there is a & # 39; technical error & # 39; the reason that thousands of people are suffering by consistently shutting down their internet connection.
The Tweet reads: & # 39; The issue causes broadband connectivity to drop for a few minutes before returning.
& # 39; We know this is not caused by increased usage or a lack of capacity – it is a network technical error. Our teams are currently working on a fix. & # 39;
Virgin Media tweeted at 10.08am letting its frustrated customers know that the technicians were working on a solution, but knew the problem was not caused by increased usage or & # 39; lack of capacity & # 39;
Birmingham, Nottingham, Glasgow, London, Manchester, Bristol, Southampton, Eastleigh and Liverpool were among the locations with the highest rate of reports.
Birmingham reports peaked at 8pm with 1381, while in Manchester there were 766 reports at 7.52pm.
In Southampton, the exit hung at 469 at 5.54am. And outages continued through the night with 8,763 complaints filed by Downdetector at midnight.
Virgin Media said & # 39; services are backed up and running & # 39; to a & # 39; very short & # 39; outage earlier this evening, but some customers have reported ongoing problems.
A Virgin Media spokeswoman said: & # 39; We are currently investigating an intermittent broadband issue that didn & # 39; t last a very short time this evening.
& # 39; While services are currently backed up and running, our teams are investigating the issue and will work flat out to repair it. We apologize for any inconvenience caused. & # 39;
Virgin Media (stock image) investigates the cause of a broadband issue that left homes without internet
Some 44,859 customers took to the Downdetector website to report problems themselves at 8pm this evening. Connections appeared to be cut in and out when users took the site to report issues at 5:00 PM, 7:00 PM and 8:00 PM.
Customers are venting their frustration on social media at a time when reliable home internet networks are crucial.
@valinor__ tweeted: & # 39; If I die, you better get Virgin Media Wifi to sponsor my funeral so they can let me have one last f ****** time. & # 39;
The number of people reporting intermittent problems spiked at 5pm, 6pm, 7pm, 9pm, 11pm and 12pm BST, each with tens of thousands of people reporting complaints
@VijayArogyasami wrote: & # 39; The second time in a month my Virgin Media service has been dropped. This time it was only half an hour. Last time it went off at 8 pm and did not return at 11 am the next day. & # 39;
@ superninja106 said, & # 39; If you take a shot every time the virgin media wifi went down again, you might never get drunk. & # 39;
While @ Doomwatch9 wrote: & # 39; Virgin Media has lightning fast internet (if it works), the only known thing that is fast moving is the hand of Beardy Branson who & # 39; s moving to get a government boutout. & # 39;
Although most of the deer was removed at 8:30 pm, it is clear from this Downdetector graph that many homes were still without internet
Twitter users took to the site to share jokes about Internet switches that have been disabled and technicians are trying to fix the problem
@OMGItzMartinnn penned: & # 39; To be honest, my family has been with virgin media for 17 years and this happens quite often tbf. @virginmedia improve your infrastructure! & # 39;
The outbreak seems to take less than an hour, with some Twitter users not reporting a short-term of between seven ads in 15 minutes.
& # 39; Who stepped over the plug going to Virgin Media for the UK? Whole country down for 7 minutes and then right back up, & # 39; tweeted @blakeinghearts.
While some Twitter users were joking about a rough employee fleeing the UK Internet exchange, others were calling out angry customers for being too harsh to call center workers
Another said: & # 39; Mine left about 15 odd minutes and then arrived again. I hope this is solved for everyone else? Tbf Virgin Media have been good, at least for us. & # 39;
Other users were cut off from virtual meetings or forced to stop mid-class when their internet stopped working.
One said, & # 39; So @virginmedia temporarily went down during a zoom meeting and suddenly the precariousness of my online existence became all too clear.
Some Twitter users reported that the stream took a few minutes to reconnect
Other users were cut off from virtual meetings and were forced to quit teaching lessons when their internet stopped working
& # 39; I know we all dress, but without it I wouldn't have seen another person in 6 weeks that I don't know. & # 39;
Another wrote: & # 39; Looks like I can blame @virginmedia for my @ zoom_us lesson of & # 39; e noon.
& # 39; When they look at their tweets, they are aware that there is a problem and they are working hard to resolve it. That's fine – let's hope I can learn ok online tomorrow! #teachingfromhome & # 39;
Many users joke business magnate Richard Branson may remember the internet to encourage the government to give his airline a £ 500 million loan.
Many users joke Richard Branson can hold back on the Internet to encourage the government to give his airline a £ 500 million loan
Branson, 69, is fighting to save Virgin Atlantic by asking the British government for a loan – and offered to mortgage Necker Island, his private Caribbean retreat worth £ 80 million.
The business mogul promised & # 39; to raise as much money as possible against the island to save as many jobs as possible & # 39; in an attempt to persuade the authorities to help Virgin by & # 39; the devastating impact that & # 39; continues to have this pandemic & # 39 ;.
@ Cardiac1963 wrote: & # 39; Branson gets no money for his planes, so he has the plug out on Virgin Media Wifi over there. & # 39;
Sir Branson (pictured in October), 69, fights to rescue Virgin Atlantic by British government to forge a loan
@_toiletroad said: & # 39; Virgin media is down, because & # 39; Richard Branson has a gulp about anyone who doesn't call him a button button. & # 39;
Another user, @youneshh, said: & # 39; Feel for all you & # 39; t using Virgin Media for the Internet. Richard Branson has only taken you as a ransom for government bailout. & # 39;
The rumors have little basis and Branson actually owns only 15 percent of the media business.
US billionaire John Malone & # 39; s group, Liberty Global, bought Virgin Media in 2013 in a cash and stock deal worth $ 23.3 billion (£ 15bn).
Customers took to social media to vent their frustration at a time when reliable home internet networks are crucial
Thousands of Virgin Media customers were left without Internet or telephone access early last month due to another stream that has been affecting parts of England, particularly Southampton and surrounding areas.
Lockon from Coronavirus has caused UK internet use almost DOUBLE
Data from Openreach, the largest of the & # 39; UKs & # 39; most of & # 39; The UK & # 39; s phone owns and operates broadband lines, revealing that daytime consumption in March has almost doubled.
On March 9, a week before Boris Johnson gave his first daily coronavirus press conference, encouraging people to work from home wherever possible, the total amount of data between 27am and 5pm was 27 petabytes.
On Monday, March 30, this figure reached 51Pb, almost double the previous figure. One petabyte is the same as one million gigabytes.
The peak time during the day is between 14:00 and 17:00, while the evening peak is between 20:00 and 23:00.
& # 39; Overall, the network is running well as we expected, & # 39; a spokeswoman told MailOnline.
At the time, one Virgin Media broadband customer in London told MailOnline that they had been without the internet for a week with & # 39; no clear explanation & # 39 ;.
The strike came as a shock to the thousands of Brits who now work and study at home.
It was recently revealed that Britons were using the coronavirus lockon to update their internet, with the amount of people switching their broadband provider by 30 percent jumping from late February to late March.
Millions of adults and children are stuck at home all day during the national lockdown and high speed internet has become a necessity.
Kids do e-school, parents work from home, and streaming TV shows is a major hobby in the evenings.
As a result, internet usage in March has almost doubled in the UK and many are looking to boost their internet speed.
Comparethemarket.com says it has seen a lot of demand for products with faster speeds since the restrictions began.
The comparison page also claims that four in 10 households have had problems with their broadband since lockdown, which affects their ability to work.
Customers who opt for download speeds of 51+ MB or more – fast enough to download files easily – made up less than half of all switches at the beginning of March.
But at & # 39; the end of & # 39; One month after lockdown was implemented, customers who chose these speeds made up nearly two-thirds of those changes.
Figures from comparethemarket.com also revealed a huge spike of 95 percent in people who don't buy the fastest internet package, and deliver more than 61 Mbps.
Kids do e-school, parents work from home, and streaming TV shows is a major hobby in the evenings. As a result, Internet usage in March has almost doubled in the UK and many are looking to increase their bandwidth and have faster internet speeds (stock)
Holly Niblett, head of digital at comparethemarket.com, said, & # 39; We have seen an increase in & # 39; demand for faster broadband packages since the lockdown began.
& # 39; Broadband is increasingly recognized by the government as an essential utility, but still many people consider it & # 39; t adapting to & # 39; e new ways of working that their existing connection is not too much.
& # 39; Millions of households are stuck on contractual contracts with their existing supplier which is often expensive and incompetent.
& # 39; The reality of a patchy connection speed, combined with a growing awareness that cheap, reliable and fast broadband is no longer a pipedream, motivates growing numbers to switch providers.
& # 39; Switch provider is simple and can be & # 39; generate over a year savings that can easily run into hundreds of pounds. & # 39;
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